Service Provider Essay Example for Free

Service Provider Essay Objective The objective of this report is to analyse the Service Provider named, StarHub and its success towards providing good service and being popular among the Singapore Consumers. To identify the factors that contributed to the success of StarHub using swot analysis. Background StarHub Limited is telecommunication Service Company and is Singapore’s fully-integrated info communication Company. StarHub Limited also provides other communication services like Mobile Network Services, Digital Cable Services, and Internet service for both consumer and corporate markets. It holds the second position in Mobile Operator Service and it has the fastest two-way High-Speed Downlink Packet Access (HSPDA) and mobile network that has fastest network speed that gives up to 21Mega bit per second (mbps) with the help of the new 3G mobile telephony communication protocol technology. StarHub has this Hybrid Fiber-Coax (HCF) network which satisfies the consumers by providing multi-channel cable TV services which includes High Definition Television and on-demand services. It also provides Internet services in the form of Residential dial-up internet service and broadband internet via cable. It also provides mobile broadband where anyone can use it anywhere they want with network coverage. It delivers Ultra High broadband speed to its consumers. StarHub also provides digital voice service via cable with superior clarity. StarHub is the fast-rising challenger in the Singapore telecommunications Industry, placing second behind former government monopoly Singapore Telecom (SingTel). StarHub is also that markets only telecommunications group capable of providing the full range of telecommunications services, combining fixed and wireless telephone networks, cable television service, and broadband. Scope This report covers the analysis of Starhub Service Provider. It also covers the services given by the telecommunication services in Singapore and History of StarHub over the 10 Years. Surveys are done to collect data information of communication service consumers. Methods of enquiry Surveys are given to Consumers to get the opinion on the service they get  from StarHub. Finding out the factors through the surveys which contributed to the success in getting good reputation among the consumers in Singapore. 2.1 Management History Of StarHub. Management Singapore Government decided to liberalise the telecommunication sector by 2000. The 49% cap on foreign ownership of public telecommunications will be lifted and will give room for newcomers. StarHub was formed in April 2000. StarHub was given the license to deliver fixed network and mobile service on 7 May 1998. It was formed officially formed with Singapore Technologies Telemedia, Singapore Power, British Telecom and Nippon Telegraph and Telephone (NTT) having the major shares in it. At the same time 2 other telecoms were formed, SingTel M1 (Mobile 1).Till then it was only providing mobile services. StarHub manage to sign agreement with 16 countries including china, USA and United Kingdom for its roaming services which even brought more consumers to them. StarHub further developed by winning the city’s 3G cellular phone licenses. During the period from 2003 to 2009, StarHub manage to develop in mobile services further. StarHub was the first mobile operator to launch Blackberry which is well known for its Smartphone service like e-mail, web browsing and other wireless data access. Wireless data services were even further developed by StarHub. By the end of 2009, StarHub was the first mobile operator in Asia to launch HSPA+ service having a high download speeds across nationwide. StarHub manage to get the License for Internet Service Provider and joint force with CyberWay service provider which was the first internet industry in Singapore and was announce as StarHub Internet on 3 Dec 1999. On the same day itself, a free surf plan was announce in conjunction of the new service provided and it became too popular that more than 180,000 people signed up for the surf plan less than few months. Consumers could surf the internet for via dial up and pay only normal local charges. In the year 2000, StarHub merged with Singapore Cable Vision which is the only paid TV media entertainment in Singapore. Due to th e merger, it obtained the SCV’s cable television together with the broadband internet access operations. In 2005, StarHub online was formed to provide broadband internet service. Both services came under StarHub. StarHub cable TV also manages to develop over the years. They had more  people subscribing to their service as the number of channel had start to increase and there were more variety channels to watch. Digital Television service was brought in 2004 and 11 interactive channels were added in. This made a tremendous change in subscriptions to their TV services. And now StarHub is the first service provider that provides with High Definition Television (HDTV) service and has 6 High definition channels. StarHub Launched the Maxonline plan where it is the connected 24 hours and has unlimited access to internet. They provided plans which suited for heavy and light users of internet. For light users, it came up plans like flexi surf where you pay as you use. Consumers only have to pay what they use for.It had the fastest download speed in Singapore when the MaxOnline Ultimate was launched. Now it provides 1Giga Bit Per Second (gbps) together with the Next Generation National Broadband Network. 2.2 Comparison In Singapore, We have 3 main telecommunication service providers which are StarHub, Singtel and M1. All have been a rising challenger to one another in a way with the service they have been providing for the past years. First we are going to compare what services they provide which defer from one another. These are the services provided by these service providers in a summary in the table below. Services Provided http://www.investorcentral.org/i/logo_starhub-a.gif http://topnews.com.sg/images/singtel_logo111.jpg http://blog.elyius.net/wp-content/uploads/m1-singapore-logo.jpg Mobile Service-Prepaid Service Mobile Service- Postpaid Service Broadband Service- Home( Fixed) Broadband Service- Mobile Digital TV services Home Fixed Line Service 2.3 Further Analysis From the above table, we could clearly see that M1 lacks in a Digital TV service where other service provider provides. Only StarHub and Singtel provide the Digital TV service. Another recent service just provided by M1  is the Home Fixed Line Service, meaning there were 2 services which M1 wasn’t providing before. But all the services are rather more similar if compared with one another which they are providing now. After seeing, the table you would have known the services provided is the same, we need to analyse further to see which service provider has better recognition among the consumers. Since our main focus is on communication services as a whole we shall remove M1 from the comparison as it doesn’t provide Digital TV service. So I would be comparing within StarHub and Singtel about their services. I have done some surveys using www.monkeysruvey.com using that I have collected some data from 80 people for my inferences. From the pie chart and bar graph below, we can clearly see that StarHub managed to dominate the graph by having 44% of the people surveyed using StarHub service. By looking at this, roughly we could estimate that StarHub is dominating the communication service industry in this Singapore. Followed by the Singtel which has 35 % and M1 21% from the people surveyed. I am going to explore the factors that contributed to this high percentage of StarHub consumers in Singapore. Survey on StarHub Consumers and other Consumers. Please Select the appropriate Answer. Which service provider do you subscribe to? StarHub b) Singtel c)Mobile 1(M1) Please proceed to the rest of the questions if you have selected â€Å"a† above. Which Service have you subscribed to? Mobile b) Cable TV c) Internet d) All services. Rate the Service Given by StarHub. Very Satisfied b) Satisfied c) Neutral d) Not Satisfied e) Very Not Satisfied Reasons for choosing StarHub? a)Cheap b) Good service c)Recommendations d) All of the above Would you recommend StarHub to others? Yes b) No 2.4 Factors Contributed We know that In order to be outstanding from one another we should have certain distinct characteristics or talent which differs from other people. This is case we have to explore How StarHub manage to obtain good  recognition among the consumers in Singapore even when there are other communication service Providers in Singapore. In order to be outstanding among the communication service providers they must be really competitive with other Service Providers. Getting updated with latest technology and offering services that go together with the latest technology. StarHub which follows this always provides its customers with up to date network service to serve them better. Also means that StarHub is readily available for changes and anticipate them accordingly. For example, when internet usage was getting higher in Singapore like surfing the net and online gaming increases they manage to help this consumers by having the highest internet download speed in Singapore. This made many co nsumers who prefer to be fast get attracted to their service. Next would be the quality of service. From the Survey I have done, below we can clearly see that StarHub provides with good service to the customers.service.PNG Higher percentage surveyed that their service is above average. StarHub has a very good recognition with their quality of service. They have a very coordinated system, which doesn’t have any severe problems and miscommunications. They provide 24 hrs customer service hotline, where people can call them 24 hours regarding their queries faced and technical difficulties, which makes consumers more accessible to them whenever they want. Next would be their promotions, which attract the customers to take their service up. They provide more promotions bundle services together so that consumers will take all the services together paying at a cheap price which eye catching for the customers. Hubbing promotion, where consumer will be subscribed to all 3 services at a cheaper rate compared subscribing to one service by one. From the survey done we can conclude that consumers with the higher percentage of 80% saying that their services charged at cheaper and worth it price. StarHub has done well in this area trying to attract the customers by providing its consumers cheaper services. Referring to this graph, we could roughly estimate that StarHub manage to get most of its consumers to subscribe to all its services. We can somehow conclude that the promotion above was effective after all in a way. StarHub also doesn’t focuses on getting new customers always but also tries to keep his current consumers by rewarding them by giving discounts to when they re-contract or waiving certain fee charge if they subscribe. They also have this point’s system feature, where the customers can redeem things in  return without paying full money for it. They also provide vouchers which can be used to re-contract their subscription with them without paying any fees. StarHub also gives birthday treat by giving free cake and vouchers on their customers birthdayreawrds.PNG StarHub have managed to attract new customers by giving them attractive promotions and cheap service. And as promise they also manage to give good service quality from the survey done. With good service provided, they also provide with reasonable cheap price which is really eye catchy for the customers. They also focus on attracting new customers and at the same time they also provide the current customers with good incentives making sure that they still prefer their service compared to other service providers. Customers satisfied with StarHub Service would tend to recommend the service and share the experience with their friends. With satisfied recommendations by friends People subscribe to the services also. This could be one of the reasons why it contributed 20 % to the graph above (4) on reasons for choosing for StarHub. We have explored certain factors on how StarHub manage to attract customer and the possible reasons on why they chose them. Next, we were going to analyse StarHub using SWOT analysis. 3.1 SWOT Analysis 3.11 Strengths StarHub strengths had made them a successful communication service provider. The strengths have enabled it to be successful and popular among the consumers in Singapore. One of it would be anticipating changes, as it becomes more and more competitive in the telecommunication industry its able to come up with new promoting ideas. StarHub manage to come up with new and innovative ideas on the service they give. For example, they were the first service provider to come with per second billing for outgoing calls and all day free incoming calls. This idea even boosted the service provider market. More people chose StarHub due to this reason. This is not the one idea they came up with, they were the first service provider who came up with unlimited internet access. This attractive idea of theirs had a huge jump of consumers subscribing to them. StarHub has this strength where many consumers preferred StarHub Services. Another good example would be when other communication services adapt th eir ideas to the services; StarHub has to come up with more new innovative ideas. When all services were the same  in all 3 communication services, StarHub manage to come with new idea with student Plan with an unlimited SMS service. When all the internet services provided by all providers were also the same, it came up with the highest and fastest internet service. They adapted to changes well and reacted to accordingly. Another important strength would be StarHub’s 24 hours customer service. With its 24 hours customer service department consumers and seek help anytime they want. All their problems can be addressed anytime they call the customer service. With this, consumers will feel more secured as there are people to support them with any kind of problem whenever they face. This would help the consumers to build trust on the service provider since they are assisted anytime. Next would be interactive. StarHub has Facebook which aids in connecting with all the people who have subscribe to their service. As most us know Face is becoming a the most popular social networking platform. StarHub uses this chance, to interact and have a better communication with the customers. People who cannot get through their customer service they can get their queries answered at facebook. StarHub also promote their service in the facebook so that everyone can see. Another interesting strength would be their Hub club and Platinum Club member scheme. This scheme is basically for those who subscribe to all their services will be provided certain discounts and special privileges. With this it helped StarHub to serve the customers better. With this discounts given more people preferred to treated specially by giving discounts. 3.12 Weakness StarHub’s weakness would be due to it’s one of its strength. When StarHub always come up with new attractive services these ideas would be adapted by communication service providers. Not only have other Communication service providers done that, in order to maintain the same level of other service providers, StarHub also adapts certain ideas from them. So due to this adaptation of ideas from one another to stand in the same level, StarHub needs to come with more so that they can be more outstanding from the rest. Coming with ideas isn’t easy; they have to consider certain factors at the same time. For example they have to come with ideas so that the company doesn’t make any loss but at the same time coming up with ideas with their current resources to attract and retain its current customers at the same  time. StarHub tries to make its new customers and existing customers at the same time. No questions to ask regarding about this. But when we really analyse this more in detail, we can say StarHub places most of its emphasis on attracting new customers. Equal emphasis isn’t given to both the sides. With this they have a chance of losing their existing customers. For example, for those who port over their mobile line to StarHub from other service providers were given $200 off any mobile phone they take and will be given whatever discount or fee waived for new sign up while for existing customers when they want to re- contract they are not given this privileges but only given vouchers that do not exceed the amount. 3.13 Opportunities StarHub has explored his opportunities well in telecommunication industry. When technology gets improved, it takes this chance to further more improve the service with the help of new technology. For example, it was the first to launch the 3G mobile service in 2004. It maximized the technology by providing the most 3G coverage around the whole Singapore and providing with the fastest HSPDA mobile internet speed up to 21Mbps. And also when Next Gen NBN service was out, StarHub made use of this and provided consumers with more faster and effective internet service. Another opportunity was for it to interact with customers and knowing what they want. As I have stated above of StarHub connecting themselves with the consumers through facebook social networking. Through facebook, consumers can ask the queries that need to be clarified. Consumers will also give ideas on how to improve their service and will give suggestions for them. From these, StarHub would roughly know what the issues that need to be solved are and know what the consumers really want. This helps StarHub to understand and provide service accordingly to reach the consumers standard and needs. When consumer’s needs are met, they would prefer more of StarHub service. StarHub manage to explore more of opportunities on the services they can provide. When StarHub merged with Singapore Cable vision with the cable services they also provided internet service. Providing 2 services due to the merger. These are some of the opportunities of StarHub. 3.14 Threats As this is competition based on Singapore, the only two threats faced would be Mobile One and Singtel communication Service Providers. As most of the  services provided by them are similar, StarHub has to do things making sure that they are outstanding among all the communication service providers. They must conquer well in most important 3 areas which will be Price, service quality and service they provide. 3.15 Suggestions My suggestion for StarHub would be really analyzing the consumer needs. For example, would be the lack of consideration for the existing consumers. The only provide more attention on attracting new customers. May be they could also give similar privileges to the current existing customers where everyone will be treated equally and will be fair, at the same sometime not having loss. Another suggestion could that, since it’s a very big company and they have many customers they could provide larger customer service serving customers as not all queries would be solved once they call. Most of the consumers hate waiting, thus having more people in customer service; consumers will have their queries solved immediately and with les waiting.

The Japanese Colonial Legacy In Korea Essay -- essays research papers

The Japanese Colonial Legacy In Korea North and South Korea are nations that while filled with contempt for Japan have used the foundations that Japan laid during the colonial period to further industrialization. Japan's colonization of Korea is critical in understanding what enabled Korea to industrialize in the period since 1961. Japan's program of colonial industrialization is unique in the world. Japan was the only colonizer to locate various heavy industry is in its colonies. By 1945 the industrial plants in Korea accounted for about a quarter of Japan's industrial base. Japan's colonization of Korea was therefore much more comparable to the relationship between England and Ireland then that of European colonization of Asia or Africa. Japan's push to create colonial industry lead Japan to build a vast network of railroads, ports, and a system of hydro- electric dams and heavy industrial plants around the Yalu River in what is now North Korea. The Japanese to facilitate and manage the industrialization of a colony also put in place a strong central government. Although Japan's colonial industrialism in Korea was aimed at advancing Japanese policies and goals and not those of the Korean populace; colonization left Korea with distinct advantages over other developing countries at the end of World War Two. Korea was left with a base for industrializing, a high level of literacy, experience with modern commerce, and close ties to Japan. Japan's colonial heavy industrial pl...

Oedipal Complex in the Tragedy of Hamlet Essay

How might the Oedipal complex factor into the tragedy of Hamlet? Oedipal complex Freud’s theory of stages of development for boys To describe a boy’s feelings of desire for his mother and jealously and anger towards his father Also thought boys felt they were in a completion with their father for possession of his mother His father is looked at as a rival They boy is observing his father in hopes of being like him or even better Those that carry on these feelings into adulthood are considered to have an Oedipus Complex During the Gibson movie Hamlet hates his uncle/step father; Claudius which Freud says is alright. Claudius is now the new king of Denmark We guess Hamlet would have taken the throne eventually if Queen Gertrude had not remarried. It seems like Claudius and Hamlet have built a rivalry and are in a competition for Gertrude. Because Hamlet feels like Claudius has taken his place next to Gertrude. One of the most controversial scenes in the Gibson movie is when Hamlet goes into Gertrude’s bedroom and confronts her about Claudius. He tells her not to have sex with Claudius (jealousy) He’s obsessed with the thought of his mother in bed During this confrontation there is a lot of sexual tension between the two The movie shows them passionately kissing What other comparisons can we draw between Hamlet and Oedipus? Similarities Differences Oedipus earned the trust of his people Oedipus acts on his actions How could one make the argument that the mother figure is the root of all problems in the play? What is the role of King Hamlet’s ghost in the play? How do you know that it is not a figment of Hamlet’s imagination? Why can’t Gertrude see it? Does Hamlet love Ophelia? How does one obtain power in Hamlet? Explain the importance or lack of importance of thinking and action. How do the Id, Ego, and Superego emerge in the play? At what point in the movie do you believe Hamlet crossed â€Å"a line of madness†? Does he come back? When? How is Hamlet being portrayed in the Gibson movie, the other movie, and the play? What other dramatic differences can you identity among the play’s text, the Gibson version, and the third version that you viewed? The biggest difference between the play and the Gibson version is that Fortinbus isn’t mentioned.

The Things They Carried By Tim O Brien - 1579 Words

Soldiers throughout the ages have had to carry the burden of what war brings upon them. Physical strain is a huge weight to carry, but mental turmoil that a soldier endures becomes the most strenuous and lasting of the numerous burdens placed upon them. When soldiers knowingly carry these burdens into a war zone, it is so a majority of people can live life free from violence and destruction. Strong underlying metaphor is prevalent in Tim O’Brien’s Novel The Things They Carried. Metaphor is used throughout the text of the book to create a sense of understanding or to convey a different meaning than the text originally suggests. This allows the reader to more fully relate to the soldier’s experiences on the battlefield and at home. It is hard to understand such a large amount of destruction from reading a page in a book. The first use of metaphor to convey an underlying message to the reader is in the first chapter â€Å"The Things They Carried†. O’Brien shows what, and much more importantly how much, of each item a soldier must carry on his back. This gives the reader perspective for the amount of physical, tangible weight that every man must carry. Physical weight as a metaphor is used to introduce the more important aspect of what a soldier carries: mental weight. The author uses metaphor in the chapter to show that the mental weight each soldier carries far outweighs the physical burden of hauling gear around the jungle. Jimmy Cross for example â€Å"carried a strobe light and theShow MoreRelatedThe Things They Carried By Tim O Brien892 Words   |  4 PagesThe Vietnam War was a long, exhausting, and traumatic experience for all of the soldiers and those who came with them. The Things They Carried, by Tim O Brien illustrates the different affects the war had on a variety of peopl e: Jacqueline Navarra Rhoads, a former nurse during the Vietnam war, demonstrates these effects within her own memoir in the book, The Forgotten Veterans. Both sources exemplify many tribulations, while sharing a common thread of suffering from mental unpredictability. DesensitizationRead MoreThe Things They Carried By Tim O Brien1377 Words   |  6 Pageslove to have it as good as we do. Tim O’Brien’s The Things They Carried discusses many veterans who experience the burden of shame and guilt daily due to their heroic actions taken during the Vietnam War. The book shows you how such a war can change a man before, during, and after it’s over.     Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   As I reflect on the many conflicts America has been a part of, none can compare to the tragedies that occurred in The Vietnam war. 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As O’Brien argues, absolute occurrence is irrelevant because a true war story does not depend upon that kind of truth. Mary Ann’s induction into genuine experience is clearly destructive as well as empowering† (p.12) Tim O’s text, The Things they Carried, details his uses of word choice to portray his tone and bias. Tim O’BrienRead MoreThe Things They Carried By Tim O Brien1169 Words   |  5 Pagesbut are set in the past and borrows things from that time period. A story that fits this genre of literature is The Things They Carried. The story is about Tim O Brien, a Vietnam veteran from the Unite States, who tells stories about what had happ ened when he and his team were stationed in Vietnam. He also talks about what he felt about the war when he was drafted and what he tried to do to avoid going to fight in Vietnam. The Things They Carried by Tim O Brien was precise with its portrayal of settingRead MoreThe Things They Carried By Tim O Brien1004 Words   |  5 Pages Tim O’Brien is a veteran from of the Vietnam War, and after coming home from his duty he decided to be a writer. His work â€Å"The Things They Carried† is about a group of soldiers that are fighting in the Vietnam War. The first part of the story talks mostly about physical items that each soldier carries, and also mentions the weight of the items as well. Though, there is one exception to the list of physical things. Lieutenant Cross is a character of the story, and Tim O’ Brien quickly states theRead MoreThe Things They Carried By Tim O Brien896 Words   |  4 PagesTrouble without a doubt is what First Lieutenant Jimmy Cross c arried around his shoulders because he was out in war, where mistakes happen. Lost and unknown of his surroundings he had to lead his men into safety, while destroying anything they found. First Lieutenant Jimmy Cross only holds onto one thing for hope and that is Martha, the woman who he hopes is a virgin to come back to. Tim O’ Brien introduces symbolism by adding a character that has a meaning of purity and a pebble, which symbolizesRead MoreThe Things They Carried By Tim O Brien Essay832 Words   |  4 PagesSummary: â€Å"By and large they carried these things inside, maintaining the masks of composure† (21). In Tim O’brien’s The Things They Carried, the American soldiers of the Vietnam War carry much more than the weight of their equipment, much more than souvenirs or good-luck charms or letters from home. They carried within themselves the intransitive burdens—of fear, of cowardice, of love, of loneliness, of anger, of confusion. Most of all, they carry the truth of what happened to them in the war—aRead MoreThe Things They Carried By Tim O Brien1369 Words   |  6 PagesMany authors use storytelling as a vehicle to convey the immortality of past selves and those who have passed to not only in their piece of literature but in their life as an author. In Tim O’Brien’s work of fiction The Things They Carried, through his final chapter â€Å"The Lives of the Dead,† O Brien conveys that writing is a matter of survival since, the powers of s torytelling can ensure the immortality of all those who were significant in his life. Through their immortality, O’Brien has the abilityRead MoreThe Things They Carried By Tim O Brien1407 Words   |  6 Pages       Our introduction stated that in â€Å"The Things They Carried,† author Tim O’Brien tells us not directly of the soldiers of Vietnam, or the situations they find themselves in, but about the things they carry on their shoulders and in their pockets. These â€Å"things† identify the characters and bring them to life.   I find that to be true as the author unfolds the stories about war and the uncommon things one carries in to war both inadvertently and on purpose.  Ã‚  Ã‚  As it was noted: Stories about war –